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KMID : 1003720170260030151
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Korean Journal of Occupational Health Nursing
2017 Volume.26 No. 3 p.151 ~ p.159
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The Effects of Service Orientation on the Organizational Commitment and Management Performance of Public Health Center Workers
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Lee Ok-Joo
Park Soon-Kyoung
Lee Myung-Ha
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Abstract
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Purpose: The purpose of this study was to identify the effects of service orientation on the organizational commitment and management performance of public health center workers.
Methods: A cross-sectional survey design was used. A convenience sample of 280 workers was recruited from six public health centers in J province, South Korea. Data were collected by self-report questionnaires, including general characteristics, service orientation, organizational commitment, and management performance. Data were analyzed with descriptive statistics, Pearson correlation coefficients, independent t-test, one-way ANOVA, and hierarchical regression using the SPSS 22.0 program.
Results: The service orientations explained 34.1%of the variance in organizational commitment and explained 31.4% of the variance in management performance. The service orientation was a significant predictor of organizational commitment and management performance.
Conclusion: The results of this study suggest that better strategies for service orientations will be helpful to enhance organizational commitment and management performance in the public health center.
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KEYWORD
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Service orientation, Organizational commitment, Management performance, Public health center
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